Terms & Conditions

1. Acceptance of Terms

By accessing and using Optinetts services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Optinetts provides high-speed internet and cable television services to residential and business customers. Our services include:

• Broadband internet access via fiber optic and cable networks
• Cable television programming and channels
• Equipment rental and technical support
• Bundle packages combining internet and television services

3. Service Availability

Service availability varies by location. Not all services or speeds may be available in all areas. We reserve the right to modify or discontinue services with appropriate notice.

4. Customer Obligations

As a customer, you agree to:

• Provide accurate and current information when signing up for services
• Pay all charges associated with your service on time
• Use services in accordance with applicable laws and regulations
• Not engage in activities that may harm our network or other users
• Allow access to your premises for installation and maintenance

5. Billing and Payments

Service charges are billed monthly in advance. Payment is due by the date specified on your bill. Late payments may result in service suspension and additional fees.

6. Equipment

Equipment provided by Optinetts remains our property and must be returned upon service termination. You are responsible for any damage to equipment beyond normal wear and tear.

7. Service Level Agreement

We strive to maintain 99.9% network uptime. While we work to minimize service interruptions, we cannot guarantee uninterrupted service due to factors beyond our control.

8. Acceptable Use Policy

You may not use our services for:

• Illegal activities or violation of any laws
• Transmitting harmful or malicious content
• Excessive bandwidth usage that affects other customers
• Unauthorized access to other networks or systems
• Commercial resale without authorization

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

10. Service Termination

Either party may terminate service with 30 days' written notice. We may terminate service immediately for non-payment or violation of these terms.

11. Limitation of Liability

Our liability is limited to the monthly service charges. We are not liable for indirect, incidental, or consequential damages arising from service use or interruption.

12. Changes to Terms

We may modify these terms with 30 days' notice to customers. Continued use of services after changes constitutes acceptance of new terms.

13. Governing Law

These terms are governed by the laws of the jurisdiction where services are provided. Any disputes will be resolved through binding arbitration.

14. Contact Information

For questions about these Terms and Conditions, contact us at: